Search
Filters

Return & Exchange Policy

Return/Exchange Policy

During Delivery:

  • If merchandise is not custom/special order, the client has the right to refuse any pieces upon delivery. The store manager will be notified of the refusal and will work with the client on a reselection or to issue a credit minus any accrued fees.
  • The client must call the purchasing store within 48 hours of receiving their merchandise to initiate a return. An inspection will be required to confirm merchandise is in like new condition. Once the inspection is completed by Red Knight Distribution personnel, the store managers will then be advised on approval or denial of the return/exchange. The store will not authorize any credit until after the inspection and return/exchange is complete. The client will be responsible for paying a return pick-up fee.
  • No inspection is required for approval if items are refused during delivery OR if items are picked up by Red Knight Distribution the same day as delivery.

After Completion of Delivery or Pick up:

  • The client must call the purchasing store within 48 hours of receiving their merchandise to initiate a return.
  • An inspection will be required to confirm merchandise is in like new condition. Once the inspection is completed by Red Knight Distribution personnel, the store managers will then be advised on approval or denial of the return/exchange. The store will not authorize any credit until after the inspection and return/exchange is complete.

If the merchandise has been in a client's home for more than 48 hours, the item(s) are considered their property and no longer qualify for a return or an exchange.

If damages are present due to client use, we have the right to charge the client for the repair of the item, a partial credit, or disallow the return altogether.

Once the client has received their merchandise, all protection plans, delivery fees, haul-away fees, or additional service fees cannot be refunded.

All exchanges must be of equal or greater value; a delivery fee will be required.