- You will receive an automated phone call or text from Red Knight Distribution the day prior to scheduled delivery date by close of business with a 2-hour timeframe for delivery.
- You will receive a 30-minute courtesy call when delivery experts are en-route to your home.
- You, or an authorized person over the age of 18, must be home to receive, inspect, and sign for the furniture during the time frame given, to avoid any additional fees.
- Please clear/empty the space that your new furniture will be placed for swift and safe delivery of your new items.
- If you are unable to clear your space, our delivery experts will by happy to move your items to another room, for an additional fee of $50 per room. This service must be purchased and scheduled a minimum of 2 days in advance, as there is limited availability.
- If, for any reason, the delivery time frame or day will no longer work, call us ASAP so we can reschedule your delivery. Please give us a minimum 24-hour notice to avoid any additional delivery fees.
- If you would like a specific 2-hour window, we charge a $50 flat rate fee and will be happy to accommodate you. Please give us a minimum of 2 days advance notice, as there is limited availability.
- We can also assist you in removing items by hauling away your old, sanitary furniture for a $25 fee per 3 pieces. Please give us a minimum of 2 days advance notice, as there is limited space available.
- Priority deliveries are typically done during the same day or the next day, and are limited to the local area.
- Priority deliveries are on a first-come, first-served basis ONLY and are limited each day.
- Please have the room/space that you are having your new furniture delivered to emptied/cleared.
- You, or an authorized person over the age of 18, must be home and available all day to receive Priority Delivery. The delivery team delivers between 10 am – approximately 8 pm.
- You will not receive a 2-hour timeframe on Priority Deliveries.
- Our delivery experts will give you a courtesy call when they are approximately 30 minutes away.
- If you are not at home when our delivery experts arrive, you will be rescheduled to another day and charged for a redelivery.
- There are no special time frames, haul-away options, room-to-room moves, or any other additional services available with Priority Delivery.