You will receive an automated phone call or text from Red Knight Distribution the day prior to scheduled delivery date by close of business with a 2-hour timeframe for delivery.
You will receive a 30-minute courtesy call when delivery experts are en-route to your home.
You, or an authorized person over the age of 18, must be home to receive, inspect, and sign for the furniture during the time frame given, to avoid any additional fees.
Please clear/empty the space that your new furniture will be placed for swift and safe delivery of your new items.
If you are unable to clear your space, our delivery experts will by happy to move your items to another room, for an additional fee of $50 per room. This service must be purchased and scheduled a minimum of 2 days in advance, as there is limited availability.
If, for any reason, the delivery time frame or day will no longer work, call us ASAP so we can reschedule your delivery. Please give us a minimum 24-hour notice to avoid any additional delivery fees.
If you would like a specific 2-hour window, we charge a $50 flat rate fee and will be happy to accommodate you. Please give us a minimum of 2 days advance notice, as there is limited availability.
We can also assist you in removing items by hauling away your old, sanitary furniture for a $25 fee per 3 pieces. Please give us a minimum of 2 days advance notice, as there is limited space available.
Priority deliveries are typically done during the same day or the next day, and are limited to the local area.
Priority deliveries are on a first-come, first-served basis ONLY and are limited each day.
Please have the room/space that you are having your new furniture delivered to emptied/cleared.
You, or an authorized person over the age of 18, must be home and available all day to receive Priority Delivery. The delivery team delivers between 10 am – approximately 8 pm.
You will not receive a 2-hour timeframe on Priority Deliveries.
Our delivery experts will give you a courtesy call when they are approximately 30 minutes away.
If you are not at home when our delivery experts arrive, you will be rescheduled to another day and charged for a redelivery.
There are no special time frames, haul-away options, room-to-room moves, or any other additional services available with Priority Delivery.